Refund policy
Returns & Refunds
If you are not completely satisfied with your purchase, you may return your order within 14 days of receipt. To initiate a return, please contact our Customer Care team at orders@thesmilist.co and provide your order number.
Returned products must be:
- Unused
- Unopened where hygiene protection applies
- In their original packaging
- In a resalable condition
Once the returned product has been received and inspected, a refund will be issued to the original payment method within 14 days.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Faulty or damaged products
If your product arrives damaged, defective, or incorrect, please contact us within a reasonable timeframe after delivery. We will arrange an appropriate solution, including replacement or refund, in accordance with UK consumer law.
Packaging
Our products are carefully packaged to ensure optimal protection during transport while minimizing environmental impact. Packaging materials are recyclable wherever local facilities exist.
